DEALERSHIP EXPERIENCE - Do You Give Straight 10s?

[WJCO]

LMAO 100%

Just ignore Bob.

 

[DirtHeadDavis]

As an ex Stellantis service advisor.
I'll say it doesn't truly matter how good the service was, most newer Chrysler vehicles are all hunks of shit, and that got taken out on me EVERYTIME. Like, "Sorry, you paid $60k for a rig that now has 1182 recalls and is consistently breaking down."

I've always done my best to help and "educate" my guests, but some are just pissed they are stuck in a contract.
It was a BIG part of my pay though, CSI is HUGE for Stellanis.

I sold cars for a while, at a CDJR the longest and, my good buddy who was still in the business just got let go over CSI. Some real BS.

 

[IceBerg]

For me any more unsolicited requests for feedback get an automatic low rating. Walmart self checkout always gets a 1/5 star
Maybe I am getting old and crotchety but this ranks up there with businesses asking for tips on everything and then setting the min tip to 18%.

In 2021 I bought a new jeep and the dealer handed me an ipad that had the survey on it and straight up told me that anything under a 10/10 is bad and their pay was tied to it. While my purchasing experience was generally great that just sunk the entire feeling of giving an honest review.

 

[jeeeep]

For me any more unsolicited requests for feedback get an automatic low rating. Walmart self checkout always gets a 1/5 star
Maybe I am getting old and crotchety but this ranks up there with businesses asking for tips on everything and then setting the min tip to 18%.

In 2021 I bought a new jeep and the dealer handed me an ipad that had the survey on it and straight up told me that anything under a 10/10 is bad and their pay was tied to it. While my purchasing experience was generally great that just sunk the entire feeling of giving an honest review.

It's those forced 10 out of 10 reviews that makes stellantis think the Jeep brand is worth far more than it truly is