H8ROADS
Caught the Bug
I've known about LOD for a long time and finally had the right reasons to make a purchase recently on a new destroyer front bumper for my JK. I know LOD and Eddie go way back so I've read plenty about them over the years and they have always had nothing but a stellar reputation on here and other forums.
I received my Destroyer bumper a couple weeks ago and after a few days unboxed it to start thinking about installation. I was pretty bummed when I immediately saw large spots that look like rattle can spray over some large scratches in the bumper. I took a look at the mountain of foam in the box to ensure this wasn't a shipping problem, but I can't see anything that would have caused it. The box was in good shape and the bumper is fairly small so its not even all that heavy. I can only surmise that this happened at the factory and was overlooked.
I reached out to Chris @ LOD and after about a week I was finally given a response that offered the option of sending it back, they would refinish and reship it to me (presumably at my expense on shipping) - this isn't an ideal option because the bumper is so well packed in foam you can't really put the foam back together. Once opened the shipping materials are pretty much done.
It's still a fair thing to ask, but it was scant on details (like where to ship it to) but the problem I have is I need a bumper and I don't want to wait several more weeks for one. I responded asking if I had any other options, including perhaps a discount so that I can just have it sandblasted and re-powder coated myself later and just keep the defective one for now. I haven't received a single response to that or even what to do if I want to exercise the original proposal. So I'm stuck and I'm still bumperless.
At this juncture I really only have one option and that's take it up with Visa, but I really have to go through that hassle because I do like the product. I guess I'm not expecting anything here either, but I thought I would share my experience because despite all the great things that have been said I had a pretty poor experience dealing with LOD direct. Next time I'll just buy through a reseller and that way I can take it up with them.
If they do happen to read here ever, I'd love to get a response...
I received my Destroyer bumper a couple weeks ago and after a few days unboxed it to start thinking about installation. I was pretty bummed when I immediately saw large spots that look like rattle can spray over some large scratches in the bumper. I took a look at the mountain of foam in the box to ensure this wasn't a shipping problem, but I can't see anything that would have caused it. The box was in good shape and the bumper is fairly small so its not even all that heavy. I can only surmise that this happened at the factory and was overlooked.
I reached out to Chris @ LOD and after about a week I was finally given a response that offered the option of sending it back, they would refinish and reship it to me (presumably at my expense on shipping) - this isn't an ideal option because the bumper is so well packed in foam you can't really put the foam back together. Once opened the shipping materials are pretty much done.
It's still a fair thing to ask, but it was scant on details (like where to ship it to) but the problem I have is I need a bumper and I don't want to wait several more weeks for one. I responded asking if I had any other options, including perhaps a discount so that I can just have it sandblasted and re-powder coated myself later and just keep the defective one for now. I haven't received a single response to that or even what to do if I want to exercise the original proposal. So I'm stuck and I'm still bumperless.
At this juncture I really only have one option and that's take it up with Visa, but I really have to go through that hassle because I do like the product. I guess I'm not expecting anything here either, but I thought I would share my experience because despite all the great things that have been said I had a pretty poor experience dealing with LOD direct. Next time I'll just buy through a reseller and that way I can take it up with them.
If they do happen to read here ever, I'd love to get a response...