Oh yeah, I responded with the following...Lol. I bet the BBB people behind the desk are laughing their asses off too. This guy is something else.
You get to respond to them, correct?
Myles Brinkley, you really are something. Yes, I told you to fuck off because you are dishonest, unwilling to take responsibility for your stupidity and for doing things just like this, reporting me to the BBB because of your inability to READ. I too have screen shots of everything that was actually said and I am providing them now INCLUDING, the product description on our STORE, not a YouTube installation video, that clearly states, "For use on 2021-Up Jeep Gladiator ONLY" and right at the top of the page. This is of course IMPORTANT being that you fail to mention in your complaint that you own a GMC Denali! As far as why I denied your return goes, our Return Policy, the one you were REQUIRED TO AGREE TO before placing your order clearly states, I "only accept new, unopened and unused items for return". You fully admitted that you attempted to install the mount you purchased and wanted to return it because it wouldn't work on your GMC Denali. That means, you "OPENED" and "USED" it and therefore, you are ineligible for a return.
I also included screen shots that I posted here. But, I'm sure they'll still side with him