Please READ THE RETURN POLICY Before Placing Your Order

wayoflife

wayoflife

Administrator
Staff member
Trail Bud said:
Play his game. Take a pic of a old beat one in a box. Tell Amex this is what he sent.
screw him.
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Believe me, as soon as he said he took this up with AMEX, this in spite of me saying that I would give him a refund so long as what I got was still in new and unused condition... the game was on! Hell, I don't even have the CB BAR back and he filed a claim. Fortunately, I'm working with Square now and they've been a LOT nicer to work with. They at least gave me an opportunity to make my case (unlike PayPal) and after reviewing all the evidence, said they'll go to bat for me. No guarantee what AMEX will decide to do but at least Square is trying on my behalf.
 
Trail Bud

Trail Bud

Hooked
wayoflife said:
Believe me, as soon as he said he took this up with AMEX, this in spite of me saying that I would give him a refund so long as what I got was still in new and unused condition... the game was on! Hell, I don't even have the CB BAR back and he filed a claim. Fortunately, I'm working with Square now and they've been a LOT nicer to work with. They at least gave me an opportunity to make my case (unlike PayPal) and after reviewing all the evidence, said they'll go to bat for me. No guarantee what AMEX will decide to do but at least Square is trying on my behalf.
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Amex usually sides with the customer, not the merchant.
good luck.
 
jesse3638

jesse3638

Hooked
wayoflife said:
Yup, I know it may be a lost cause but at least Square felt that I had enough of a case to bring it to them. Paypal would have never give me a chance.
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Could be a win win if they do side with you. You can sell the CB bar twice...haha. Either way sounds like a headache. Hope it works out for you.
 
kevman65

kevman65

Hooked
I don't know what all would be involved in making it happen, but maybe add a check box that they have to check off that they have read and agree with return policy. Make it so it gets logged with the order. Then on the back end they don't have any wiggle room.

Won't change your headaches, because most people just check it off and keep going.
 
wayoflife

wayoflife

Administrator
Staff member
kevman65 said:
I don't know what all would be involved in making it happen, but maybe add a check box that they have to check off that they have read and agree with return policy. Make it so it gets logged with the order. Then on the back end they don't have any wiggle room.

Won't change your headaches, because most people just check it off and keep going.
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You mean like this...

CHECKOUT AGREEMENT.png

Clicking on the link takes you here.

TERMS.png

I already have it. Didn't seem to matter to this guy.
 
wayoflife

wayoflife

Administrator
Staff member
Again, I can't make people read our terms and conditions/return policy but we do encourage customers to read it before placing an order.
 
kevman65

kevman65

Hooked
Sorry, I haven't purchased anything from you, yet. Didn't know that existed.

So technically, the guy has no legs with Amex. Doesn't mean they won't back him up. Amex is a pain to deal with and unscrupulous, we dropped them years ago after they dicked us over.
 
wayoflife

wayoflife

Administrator
Staff member
kevman65 said:
Sorry, I haven't purchased anything from you, yet. Didn't know that existed.
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It's all good. You can do everything in the world to try and protect yourself but in the end, people suck and they'll always look for a way to screw you.
 
DirtHeadDavis

DirtHeadDavis

Hooked
Personally I never really return anything. If something I buy doesn't work out, I blame myself first for not taking proper measurements or something like that before I bought something, especially when it comes to my Jeeps. I'll usually try to hook my buddy up with something that doesn't work for me, rather than blame the manufacturer who I most likely support since I purchased from them. Best of luck to you Eddie, I have seen more and more merchants moving to square 👍
 
CalSgt

CalSgt

Hooked
DirtHeadDavis said:
Personally I never really return anything. If something I buy doesn't work out, I blame myself first for not taking proper measurements or something like that before I bought something, especially when it comes to my Jeeps. I'll usually try to hook my buddy up with something that doesn't work for me, rather than blame the manufacturer who I most likely support since I purchased from them. Best of luck to you Eddie, I have seen more and more merchants moving to square 👍
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I usually don't return things but have returned more goods since January than the rest of my life combined. Summit Racing and O'Reilly's didn't seem to mind much though, maybe because I've spent $12K+ at Summit and a few thousand at O'Reilly in the past few months.
 
wayoflife

wayoflife

Administrator
Staff member
Okay, for those of you who were interested, I just got the CB BAR back and this is what the package looked like.
IMG_0235.JPG

Pretty beat up but so long as everything inside was packaged well, I would image that would be fine. Unfortunately, this is what came out of the box. Nothing was wrapped well and all the hardware was just floating around.
IMG_0236.JPG

Here's a close up of the brackets all beat up and scratched.
IMG_0238.JPG

And here are shots of the CB BAR itself - you can clearly see it was not only installed but also, for some reason, the brackets were rotated around scratching up the finish.
IMG_0239.JPG
IMG_0241.JPG

All along the bar, there were other blemishes as well due to poor packaging.
IMG_0240.JPG

This is this guy's idea of "new condition" and "never been installed". :rolleyes:
 
Mike Pierson

Mike Pierson

Hooked
wayoflife said:
Okay, for those of you who were interested, I just got the CB BAR back and this is what the package looked like.
View attachment 378253

Pretty beat up but so long as everything inside was packaged well, I would image that would be fine. Unfortunately, this is what came out of the box. Nothing was wrapped well and all the hardware was just floating around.
View attachment 378254

Here's a close up of the brackets all beat up and scratched.
View attachment 378255

And here are shots of the CB BAR itself - you can clearly see it was not only installed but also, for some reason, the brackets were rotated around scratching up the finish.
View attachment 378256
View attachment 378257

All along the bar, there were other blemishes as well due to poor packaging.
View attachment 378258

This is this guy's idea of "new condition" and "never been installed". :rolleyes:
Click to expand...

Wow, that’s BS.
 
OverlanderJK

OverlanderJK

Resident Smartass
wayoflife said:
Okay, for those of you who were interested, I just got the CB BAR back and this is what the package looked like.
View attachment 378253

Pretty beat up but so long as everything inside was packaged well, I would image that would be fine. Unfortunately, this is what came out of the box. Nothing was wrapped well and all the hardware was just floating around.
View attachment 378254

Here's a close up of the brackets all beat up and scratched.
View attachment 378255

And here are shots of the CB BAR itself - you can clearly see it was not only installed but also, for some reason, the brackets were rotated around scratching up the finish.
View attachment 378256
View attachment 378257

All along the bar, there were other blemishes as well due to poor packaging.
View attachment 378258

This is this guy's idea of "new condition" and "never been installed". :rolleyes:
Click to expand...
Fuck that guy. Want to sell a used CB bar? 🤣
 
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