SaddleTramp
Member
I know many of you here have also witnessed first hand the unparalleled customer service and expertise at Off Road Evolution but I want to sincerely thank Mel, Lisa, Teresa, Drew and the entire team at Off Road Evolution for all of their time, help and really for going well above and beyond any expectations.
After having a recent build performed in Fullerton a few weeks ago, I was ironically on my way back home to Las Vegas last week after a routine and unrelated retorque visit and developed a rear differential issue. After speaking on the phone with Drew, we isolated it to the rear diff. and without hesitation he offered to stay at the shop well past closing to wait for me if I chose to return to CA that night. Due to work and family needs, I made the decision to limp home and would have it checked out here locally within the next day.
The next morning, Drew called and said that Mel would like to pick up my rig here in Las Vegas, trailer it back to ORE and diagnose the issue and get me back up and running. Wow, I'm really not sure there is any other shop or business for that matter more dedicated to their customers both professionally and personally. Drew called me from his personal cell multiple times to check in on me on my way home that night and offered to stay late into the night at the shop to wait for me and then for Mel, Lisa and family to take time out of their weekend to personally pick up my rig and make sure I was taken care of is really second to none and I'm not sure I can ever thank them enough.
I do think I finally have my two nosy retired neighbors calmed down after getting calls from them earlier yesterday while at work telling me there was a man wearing camo shorts and dark sunglasses who was loading our Jeep onto a trailer in our driveway before he sped away!
It's pretty impressive when even with all the expertise and innovation that comes out of that shop, how it is all really overshadowed by the great people, family and friends who own it and who work there!
Thank you Mel, Lisa, Drew, Teresa and everyone at Off Road Evolution!
After having a recent build performed in Fullerton a few weeks ago, I was ironically on my way back home to Las Vegas last week after a routine and unrelated retorque visit and developed a rear differential issue. After speaking on the phone with Drew, we isolated it to the rear diff. and without hesitation he offered to stay at the shop well past closing to wait for me if I chose to return to CA that night. Due to work and family needs, I made the decision to limp home and would have it checked out here locally within the next day.
The next morning, Drew called and said that Mel would like to pick up my rig here in Las Vegas, trailer it back to ORE and diagnose the issue and get me back up and running. Wow, I'm really not sure there is any other shop or business for that matter more dedicated to their customers both professionally and personally. Drew called me from his personal cell multiple times to check in on me on my way home that night and offered to stay late into the night at the shop to wait for me and then for Mel, Lisa and family to take time out of their weekend to personally pick up my rig and make sure I was taken care of is really second to none and I'm not sure I can ever thank them enough.
I do think I finally have my two nosy retired neighbors calmed down after getting calls from them earlier yesterday while at work telling me there was a man wearing camo shorts and dark sunglasses who was loading our Jeep onto a trailer in our driveway before he sped away!
It's pretty impressive when even with all the expertise and innovation that comes out of that shop, how it is all really overshadowed by the great people, family and friends who own it and who work there!
Thank you Mel, Lisa, Drew, Teresa and everyone at Off Road Evolution!
