How Long are You Willing to Wait for Jeep Parts?

wayoflife

Administrator
Staff member
Aside from not being able to order anything at all due to slow boats being parked out in the ocean waiting to be unloaded, how long are you willing to wait for a part or accessory that you're wanting for your Jeep? Increasingly, I've been seeing more and more people post about having to wait 5 months or more, even for parts that are made in the USA. Would this be acceptable to you? This is a serious question and one that I'm sincerely interested in hearing what you think.
 

JTRay

Hooked
I hate waiting for parts longer than I have to. Honestly though if it’s quality made and I support the company I’ll wait it out. I just hope it won’t be the new norm....
 

WJCO

Meme King
Aside from not being able to order anything at all due to slow boats being parked out in the ocean waiting to be unloaded, how long are you willing to wait for a part or accessory that you're wanting for your Jeep? Increasingly, I've been seeing more and more people post about having to wait 5 months or more, even for parts that are made in the USA. Would this be acceptable to you? This is a serious question and one that I'm sincerely interested in hearing what you think.
My expectations are typically that a part will show up within 2 weeks or less unless I've been told otherwise. Basically, if I order something online, I hope to have it in a week or less but 2 weeks at maximum. However, if a vendor told me promptly that it would be a 5-6 week wait, I would make a decision at that point if I wanted to continue the purchase or just get a refund. When a delay of an extra week or less occurs, as long as the company communicates with me, I'm usually just willing to wait and I don't get too pissed off about it.

5 months is way too long IMO. I would attempt to find another manufacturer/vendor to buy from.

Jeeps aren't a cheap hobby and if customers are paying some good coin for a product, it's stupid of the company to not try their best to retain those customers. Especially when it comes to large purchases.
 
For a item I pay upfront for that is an otherwise stocked item. Not a one off or built per order piece. No more than two weeks. After that I need to hear a reason why it hasn’t been shipped.
My second part to this goes hand in hand as well. One big pet peeve of mine that in years past was completely unacceptable and pretty rare. That is to be ghosted by a company you have an outstanding order with. When did not replying become commonplace?
 
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JTRay

Hooked
For a item I pay upfront for that is an otherwise stoked item. Not a one off or built per order piece. No more than two weeks. After that I need to hear a reason why it hasn’t been shipped.
My second part to this goes hand in hand as well. One big pet peeve of mine that in years past was completely unacceptable and pretty rare. That is to be ghosted by a company you have an outstanding order with. When did not replying become commonplace?
Yea I would definitely cancel my order and never do business with a company that ghosted me. Complete bullshit on their part. 🤬
 

FredT

New member
Aside from not being able to order anything at all due to slow boats being parked out in the ocean waiting to be unloaded, how long are you willing to wait for a part or accessory that you're wanting for your Jeep? Increasingly, I've been seeing more and more people post about having to wait 5 months or more, even for parts that are made in the USA. Would this be acceptable to you? This is a serious question and one that I'm sincerely interested in hearing what you think.
wayoflife, I ordered a Coverking headliner from Morris 4x4 back in early November, when they sent me an email and told me at the end of December that it wouldn’t be delivered until sometime in February I was surprised and disappointed since I was used to Amazon being able to deliver in just a few days. I told them this was unacceptable to just cancel my order. So imagine my surprise when in February they emailed me again and told me it would be at least 6 more weeks until it would ship!! I made sure they understood this time that I was not amused by their delay and found it funny that they could actually think I would be okay with a delay of over 5 months. Additionally I told them to not only cancel my order (again) but to remove me from their mailing list on both Morris 4x4 and Coverking. This was actually the first time I ever waited that long for anything I’ve ordered, but if the sellers and manufacturers start to understand that the consumers will not tolerate that long of a wait in the future then they will start to make their systems more efficient or stop offering items with long lead times. (By the way, at no time did Morris 4x4 or Coverking ever state in their advertising that there was an extended waiting period of 5 months or more, at which point I never would have ordered in the first place). It’s too bad really since the Coverking headliner is one of the only headliners that offers full coverage of the entire inside roof and offers a more fully finished look that truly Jeep should be offering as an option anyway. Thanks! Fred
 

Ddays

Hooked
Depends on whether it's a replacement part or if it's a upgrade part. I admit I'm really impatient with parts. Maybe a week or 2 for an upgrade part? Longer than that and I'm looking elsewhere. If it's a replacement for a broken part I'm paying for Next Day Air.

Honestly, parts are one of biggest pains in the ass regarding owning a modified vehicle. In a lot of cases replacements are not available locally so I like to have replacements on hand so I'm not waiting. Seals, bearings, TRE's, etc I keep on the shelf.
 

Ddays

Hooked
wayoflife, I ordered a Coverking headliner from Morris 4x4 back in early November, when they sent me an email and told me at the end of December that it wouldn’t be delivered until sometime in February I was surprised and disappointed since I was used to Amazon being able to deliver in just a few days. I told them this was unacceptable to just cancel my order. So imagine my surprise when in February they emailed me again and told me it would be at least 6 more weeks until it would ship!! I made sure they understood this time that I was not amused by their delay and found it funny that they could actually think I would be okay with a delay of over 5 months. Additionally I told them to not only cancel my order (again) but to remove me from their mailing list on both Morris 4x4 and Coverking. This was actually the first time I ever waited that long for anything I’ve ordered, but if the sellers and manufacturers start to understand that the consumers will not tolerate that long of a wait in the future then they will start to make their systems more efficient or stop offering items with long lead times. (By the way, at no time did Morris 4x4 or Coverking ever state in their advertising that there was an extended waiting period of 5 months or more, at which point I never would have ordered in the first place). It’s too bad really since the Coverking headliner is one of the only headliners that offers full coverage of the entire inside roof and offers a more fully finished look that truly Jeep should be offering as an option anyway. Thanks! Fred
You do realize that it's not their fault for the delay? Overseas manufacturers/shipping are the reason for the delays for the most part.
 

btoungette

Member
Two weeks is a fair wait time for most items that are listed as typical inventory / stocked items. Custom orders or built-when-ordered items should be expected to take longer, but lead times should be communicated at purchase. We should understand those wait times can be a couple of months.

The problem I am having is some websites don't list current lead times, or that the item is on back-order. They just show it as in-stock and let you add it to the cart like it's ready to go. I have purchased items, and then get an email notice of extended lead times, up to several months. Luckily, in those instances, I have been able to cancel those items, order from another website, and have it in less than a week.

Communication is very important. In my opinion, the key is retailer / vendors setting the proper expectation of wait times for in-stock items and custom orders. Then, it is up to us whether we accept those terms.

The 'smiling box' has shifted our expectations of how quickly we should expect stuff.
 

Primo82

Caught the Bug
I ordered a hitch receiver from Quadratec in June or July if I remember correctly and I received it in January if I remember correctly. Luckily I didn't have to pull anything in that time.

I think this year will be spent on mostly labor intensive upgrades/modifications for my vehicles and house cause I'm too impatient to wait and unwilling to pay the 2-3x premium that everything is going for right now...
 

wayoflife

Administrator
Staff member
I hate waiting for parts longer than I have to. Honestly though if it’s quality made and I support the company I’ll wait it out. I just hope it won’t be the new norm....
What if there are other companies that make a similar part and with quality? Does your support of a company outweigh your desire to receive what you're wanting or needing?
 

wayoflife

Administrator
Staff member
My expectations are typically that a part will show up within 2 weeks or less unless I've been told otherwise. Basically, if I order something online, I hope to have it in a week or less but 2 weeks at maximum. However, if a vendor told me promptly that it would be a 5-6 week wait, I would make a decision at that point if I wanted to continue the purchase or just get a refund. When a delay of an extra week or less occurs, as long as the company communicates with me, I'm usually just willing to wait and I don't get too pissed off about it.

5 months is way too long IMO. I would attempt to find another manufacturer/vendor to buy from.

Jeeps aren't a cheap hobby and if customers are paying some good coin for a product, it's stupid of the company to not try their best to retain those customers. Especially when it comes to large purchases.
Up front and honest communication is definitely key in how long I'm willing to wait for something. So long as I'm allowed to understand what I'm up against, I can make the decision whether or not it'll be worth it to me.
 

wayoflife

Administrator
Staff member
For a item I pay upfront for that is an otherwise stocked item. Not a one off or built per order piece. No more than two weeks. After that I need to hear a reason why it hasn’t been shipped.
My second part to this goes hand in hand as well. One big pet peeve of mine that in years past was completely unacceptable and pretty rare. That is to be ghosted by a company you have an outstanding order with. When did not replying become commonplace?
The ghosting thing is unreal and to me, it's only gotten worse with the virus. It's literally become the go to reason for shitty customer service and I hate when you call a company and the first thing you hear is how you need to expect a ridiculous wait time and because of it.
 

wayoflife

Administrator
Staff member
Depends on whether it's a replacement part or if it's a upgrade part. I admit I'm really impatient with parts. Maybe a week or 2 for an upgrade part? Longer than that and I'm looking elsewhere. If it's a replacement for a broken part I'm paying for Next Day Air.

Honestly, parts are one of biggest pains in the ass regarding owning a modified vehicle. In a lot of cases replacements are not available locally so I like to have replacements on hand so I'm not waiting. Seals, bearings, TRE's, etc I keep on the shelf.
That sounds about right to me. I'll easily pay next day air for something I need right now. I'm lucky in that I have a Summit warehouse near by and up until the virus, I was able to get most replacement parts same day, 7 days a week and until 9 pm.
 

wayoflife

Administrator
Staff member
Two weeks is a fair wait time for most items that are listed as typical inventory / stocked items. Custom orders or built-when-ordered items should be expected to take longer, but lead times should be communicated at purchase. We should understand those wait times can be a couple of months.

The problem I am having is some websites don't list current lead times, or that the item is on back-order. They just show it as in-stock and let you add it to the cart like it's ready to go. I have purchased items, and then get an email notice of extended lead times, up to several months. Luckily, in those instances, I have been able to cancel those items, order from another website, and have it in less than a week.

Communication is very important. In my opinion, the key is retailer / vendors setting the proper expectation of wait times for in-stock items and custom orders. Then, it is up to us whether we accept those terms.

The 'smiling box' has shifted our expectations of how quickly we should expect stuff.
Seems like the consensus is 2 weeks and I would have to agree. And, as other have stated, communication - HONEST communication is critical.
 

CalSgt

Hooked
I guess if I am willing to wait three weeks for new parts to be released for purchase I could wait three weeks for shipping...

But really I am very particular about what goes on my rig, for items that should be stocked I will take my business to another company to get my parts in a reasonable amount of time. If no one has the exact parts I want I will wait..
 

MericaMade

Active Member
I am not opposed to waiting on parts if the company delivers within their stated ETA and if there is a delay, I expect a full update. We all remember the MCE fender debacle last year and the MCE reps just constantly saying hopefully next month. Be honest, let the customer know exactly what is going on, otherwise I take it as you have something to hide about your company or product.

With Amazon creating the instant gratification of goods being delivered it is hard not to expect companies to deliver items within 5 to 7 days two weeks at the most.
 

Robar

The Enforcer
A couple of weeks is acceptable if the company posts it lead times. Communication is very important if there is a delay. I ordered a cap for my JT in October with about a month lead time. I was OK with that until that month kept getting extended. I canceled my order and got my deposit back. It wasn't until about March when I saw other people taking delivery. I had already redesigned my plans and found another solution.
I have no problem looking at other companies that have similar products and quality.
 

wayoflife

Administrator
Staff member
I am not opposed to waiting on parts if the company delivers within their stated ETA and if there is a delay, I expect a full update. We all remember the MCE fender debacle last year and the MCE reps just constantly saying hopefully next month. Be honest, let the customer know exactly what is going on, otherwise I take it as you have something to hide about your company or product.

With Amazon creating the instant gratification of goods being delivered it is hard not to expect companies to deliver items within 5 to 7 days two weeks at the most.
Maybe before your time but there used to be a good company called Full-Traction. I say used to be because they went down the same rabbit hole. Last I heard, they were being taken to court.
 

wayoflife

Administrator
Staff member
A couple of weeks is acceptable if the company posts it lead times. Communication is very important if there is a delay. I ordered a cap for my JT in October with about a month lead time. I was OK with that until that month kept getting extended. I canceled my order and got my deposit back. It wasn't until about March when I saw other people taking delivery. I had already redesigned my plans and found another solution.
I have no problem looking at other companies that have similar products and quality.
I think that's what frustrates me the most, when you order something and are told that it'll be delivered in a set amount of time and then later be told that it's gonna be even longer without any real idea of how much longer is longer. Sure, you can change your plans but only after wasting time on waiting for nothing.
 
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