Yeah, I would just cancel your order, get your refund, and order from someone else that has free shipping. It is an issue when you are waiting weeks for a product that was promised sooner no matter how good the vendor's customer service normally is.
Yeah.. I still don't think its a big deal. I would have done things differently than you though. If I was ordering directly from Dynatrac, I would have contacted them over the phone to place my order, that way I could ask questions regarding shipping or any thing else I feel like asking..
I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.
The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.
Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.
If anyone really wants a refund, we will cheerfully comply. Very sorry.
Thanks,
Jim
Yeah.. I still don't think its a big deal. I would have done things differently than you though. If I was ordering directly from Dynatrac, I would have contacted them over the phone to place my order, that way I could ask questions regarding shipping or any thing else I feel like asking..
I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.
The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.
Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.
If anyone really wants a refund, we will cheerfully comply. Very sorry.
Thanks,
Jim
I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight.......
If anyone really wants a refund, we will cheerfully comply. Very sorry.
Thanks,
Jim
I ordered a PR60/60 and already paid. I promise. Just send them on over and there's no hurt feelings.I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.
The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.
Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.
If anyone really wants a refund, we will cheerfully comply. Very sorry.
Thanks,
Jim
You told me it was a 60/80 combo... [emoji13]I ordered a PR60/60 and already paid. I promise. Just send them on over and there's no hurt feelings.
I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.
The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.
Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.
If anyone really wants a refund, we will cheerfully comply. Very sorry.
Thanks,
Jim
Solid response Jim...I'd expect nothing different from you :beer:
OP - you should fix your profile. It says your interests are overlanding and camping. Isn't that the same thing?
In the same sense that stripping and showering are the same. Both involve getting naked. They don't both involve grinding on a pole.
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That is customer service right there. I'd rather have my parts be late with an honest reason why than get them sooner with all kinds of excuses. Customer service goes a long way in my book and that's why I will one day be a customer of Dynatrac. A stand up company run by stand guys. That was refreshing Jim. Thanks!I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.
The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.
Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.
If anyone really wants a refund, we will cheerfully comply. Very sorry.
Thanks,
Jim
Since Wayalife is tight with dynatrac, can anyone tell me whose extension I can call directly to find out where my parts are?? Annoying customer service to say the least.