CANCELED My AAA Premier Road Side Assistance - Think You're Covered? Think Again
- Thread starter wayoflife
- Start date
TheCodeMonk
New member
This is who I have too and they took really good care of my parents with their pickup and truck bed camper. I've emailed them asking them about info on modified vehicles and to see what they think they offer over AAA to try and get as much info as I can before switching. For my 4 vehicles, the quote estimate is practically the same as the AAA membership was.
As I've said, in over 10 years, I've never had an issue with AAA. Had they not defended their driver trying to extort me and blame me for not reading their terms and conditions, I might still be a customer of theirs.
Thanks for the heads up, guess I'll be calling on Geico too.
So true nowadays, and with so many different companies. Customer service and "The customer comes first" attitude rarely exist anymore. So sad.
This issue stems from the tow service provider and AAA backing up their claim of "unable to tow" when clearly they were able to do the job, and even offered to start before you inquired as to the whereabouts of a flatbed. The representative didn't want to put in the few minutes of extra effort to get the tool to go the distance. There's no issue of safety here. Apparently tow truck drivers are so in demand they can turn down easy work. AAA would be advised to look into the quality of service providers in this case.
I think everyone here has had good experiences with their respective insurers and most now offer a fantastic array of services. Many of us here in the southern states have had to purchase new plans over the years where our vehicles were bundled with our (AAA graded) homeowners policies as many insurers pulled out of our states. Although I have fantastic insurance on my homes, I enjoy my automobiles with a traditional insurer and now use Geico for seven vehicles. Not a month after signing with them a squirrel (garden rat) ate through the main harness at the fuse box of my Wrangler that had been parked under a large oak for only fifteen minutes. Ate through the entire thing. Jeep wouldn't start, nothing. It made me think of the advertisements where the Rubicon scares the lizard in the desert ... not so. Complete bullshit.
I had my Jeep towed to the local dealer that evening and told them to get started patching it up. They asked who my insurer was to which I answered but declined wanting to contact them. Apparently Geico among others visits these shops daily. At 0830 the next day I got a call from the dealer and Geico stating I should not repair the harness but have it entirely replaced along with a few other associated parts to be safe. Several thousand dollars in parts and labor. Geico left a check for the entire bill with no deductible and offered to send me another Wrangler for the time mine was in the shop. It took seconds of my time and there were no questions at all. I was beyond impressed and have been with them for eight years. They've taken good care of my needs.
Living a few feet from AAA headquarters in Florida, I've been a past member, but no longer found their services competitive and meeting my needs some time ago. There's an app for everything these days.
Eddie ... go "fishing"!
I think everyone here has had good experiences with their respective insurers and most now offer a fantastic array of services. Many of us here in the southern states have had to purchase new plans over the years where our vehicles were bundled with our (AAA graded) homeowners policies as many insurers pulled out of our states. Although I have fantastic insurance on my homes, I enjoy my automobiles with a traditional insurer and now use Geico for seven vehicles. Not a month after signing with them a squirrel (garden rat) ate through the main harness at the fuse box of my Wrangler that had been parked under a large oak for only fifteen minutes. Ate through the entire thing. Jeep wouldn't start, nothing. It made me think of the advertisements where the Rubicon scares the lizard in the desert ... not so. Complete bullshit.
I had my Jeep towed to the local dealer that evening and told them to get started patching it up. They asked who my insurer was to which I answered but declined wanting to contact them. Apparently Geico among others visits these shops daily. At 0830 the next day I got a call from the dealer and Geico stating I should not repair the harness but have it entirely replaced along with a few other associated parts to be safe. Several thousand dollars in parts and labor. Geico left a check for the entire bill with no deductible and offered to send me another Wrangler for the time mine was in the shop. It took seconds of my time and there were no questions at all. I was beyond impressed and have been with them for eight years. They've taken good care of my needs.
Living a few feet from AAA headquarters in Florida, I've been a past member, but no longer found their services competitive and meeting my needs some time ago. There's an app for everything these days.
Eddie ... go "fishing"!
notnalc68
That dude from Mississippi
The issue, was the, "We don't care," response he got, from AAA.
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SSTM714
New member
That is very disappointing, to put it mildly. I have AAA for all three of my vehicles and my home. While I understand that the AAA roadside service is the problem here, they are all under the same umbrella.
I will look this weekend for a new home and auto policy.
It was So Dangerous... however another $600-700 would have made it safe?!
Please consider also lodging a complaint for that particular tow company, even if it's just a yelp review... AAA is crappy service, but extortion is a crime.
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I will look this weekend for a new home and auto policy.
It was So Dangerous... however another $600-700 would have made it safe?!
Please consider also lodging a complaint for that particular tow company, even if it's just a yelp review... AAA is crappy service, but extortion is a crime.
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Hefe
New member
MAN!!..
this thread blew up today!
sucks for ya Eddie that they wouldn't back you up!
I would say you've done all you can... and now this long thread will live on the internet forever...
I wonder how many new customers it will cost them in the end?
you see... Forum posts get indexed... and stick around forever (like Herpes .. or luggage)...
people can rant for days on FB and it just gets buried... not this!
all of us will be thinking before we renew or sign up!
~Hefe
this thread blew up today!
sucks for ya Eddie that they wouldn't back you up!
I would say you've done all you can... and now this long thread will live on the internet forever...
I wonder how many new customers it will cost them in the end?
you see... Forum posts get indexed... and stick around forever (like Herpes .. or luggage)...
people can rant for days on FB and it just gets buried... not this!
all of us will be thinking before we renew or sign up!
~Hefe
mo0s3
New member
I just do not get why they say they wont tow it but if you gave him the cash all is well ????? Wtf smh. No AAA for me now !
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It really is crazy that $600-$700 would have gotten me towed home but without it, towing a Jeep like Moby would be "unsafe". :naw:
As some of you know, Cindy and I do a lot of exploring in remote areas and having AAA roadside assistance was always something we carried with us "just in case". When we first got to pavement, we considered ourselves lucky and had considered calling AAA right then and there but we were still a long way out from town and decided to hobble as close to civilization as we could, just to make things easier. Fortunately, we were able to hobble all the way back home but looking back now, it does make me what might have happened if weren't able to. We literally would have been out in the middle of the desert and at the mercy of the driver.
As some of you know, Cindy and I do a lot of exploring in remote areas and having AAA roadside assistance was always something we carried with us "just in case". When we first got to pavement, we considered ourselves lucky and had considered calling AAA right then and there but we were still a long way out from town and decided to hobble as close to civilization as we could, just to make things easier. Fortunately, we were able to hobble all the way back home but looking back now, it does make me what might have happened if weren't able to. We literally would have been out in the middle of the desert and at the mercy of the driver.
BobNH
Member
These pretty much say it all.
Sorry this went so far south on you Eddie. I won't sign up with them already because of a local company to me that is part of their network. I keep getting sign up requests from them in the mail (along with AARP, the fuckers). Perhaps now I will just mark them all RTS.
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If you do get a driver like mine, just know that AAA WILL support his decision to NOT help you - it is in their terms and conditions. Read them for yourself.
jeeeep
Hooked
well, looks like AAA hasn't gained any customer service savvy after all these years...
my aunt and uncle had been members with them for many years (I use to kid them they were their original members!)
in the 70's they slid off the road during a snow storm in a small, roll up the sidewalks Utah town. For you young-uns, there were no cell phones so they had to walk to the nearest house they could find to call AAA.
when the driver finally showed up, he pulled them out but then wouldn't drop the car unless they paid him $100 cash for him having to make the drive from a nearby town in a storm. They obviously didn't have the cash so he towed the car to his tow-yard, and wouldn't release the car until he had the additional cash.
They complained to AAA about this extortion but AAA backed the tow driver with a similar canned "here's your finger" answer
This is why I throw all their mailers to join in the trash.
I have Allstate with their roadside assistance and have never had issue with them. The only time I had an issue was when the driver got the wrong directions and was 2 hours later than the time I was told.
I think I got about a dozen calls of apology between Allstate and the tow company...
I pay a little more for Allstate than I probably should but I have never had to fight them on any claim or service - going on 20+ years with them
my aunt and uncle had been members with them for many years (I use to kid them they were their original members!)
in the 70's they slid off the road during a snow storm in a small, roll up the sidewalks Utah town. For you young-uns, there were no cell phones so they had to walk to the nearest house they could find to call AAA.
when the driver finally showed up, he pulled them out but then wouldn't drop the car unless they paid him $100 cash for him having to make the drive from a nearby town in a storm. They obviously didn't have the cash so he towed the car to his tow-yard, and wouldn't release the car until he had the additional cash.
They complained to AAA about this extortion but AAA backed the tow driver with a similar canned "here's your finger" answer
This is why I throw all their mailers to join in the trash.
I have Allstate with their roadside assistance and have never had issue with them. The only time I had an issue was when the driver got the wrong directions and was 2 hours later than the time I was told.
I think I got about a dozen calls of apology between Allstate and the tow company...
I pay a little more for Allstate than I probably should but I have never had to fight them on any claim or service - going on 20+ years with them
longarmwj
New member
Expanding on what you said in bold, I'm curious to know how they knew about the thread Eddie started on here. Makes you wonder :thinking:
What's next?
So have you researched any companies that do cover modified vehicles? I'm sure that all of us could make a difference in their policy if we banded together as a group, maybe even get a group rate discount.?.?
Steve
So have you researched any companies that do cover modified vehicles? I'm sure that all of us could make a difference in their policy if we banded together as a group, maybe even get a group rate discount.?.?
Steve
UPDATE: 06/22/2017
Being that I had not heard back from AAA since the last time I spoke with them and was asked to hold off on the cancellation of my premier membership, I contacted them yet again and requested this be done now. To this, I was asked to be patient a just bit longer so that the matter could be looked into and today, I received the following email. Apparently, this message was sent to my representative by Dongie Royster, the Member Experience Supervisor.
There you have it and right from the top. I must say that I was interested to see that they found WAYALIFE and this thread even though I NEVER made mention of either. Of course, in spite it, they are clearly choosing to hold their ground. While that's not surprising, it is disappointing see and it's why I have made yet another request to cancel my so called "service" and have the balance of my annual payment refunded to me. Certainly, there's no reason to pay for help that I might really need, if there's no guarantee they'll provide it.
I should note that Annette was in fact very pleasant to work with and she seemed genuinely interested in helping me even though I had not asked for it. It's a shame the company she works for is incapable of learning from her.
petsitter Kathy
New member
Wow !! That is terrible. I think it was just the tow driver who messed up and they referred back to the so called rules just to cover themselves.