Yes me too, I always like supporting small startups. It was my impression as well they were (or are) producing a good product. Maybe they need to re-prioritize their commitments and recognize that customer service and reputation are just as important as the quality of the product they produce...
Waiting for almost 8 weeks with no word from LUX and no way to contact them is too much for me. Bad or no customer service is not acceptable. I checked my CC invoice and see the $321 charge and also noticed a 800 number listed for LUX so I called. The number is a recording saying that the...
I started an order in Dec 2024 but left items in my shopping cart. I got an email from LUX reminding me I left items in my cart. I reply emailed them back and asked if they were still honoring the Black Friday discount the Eddie presented in a You Tube video, they informed that discount had...